A top priority at Luminate KC is to provide a customer experience that is second to none. We understand that planning an event of any magnitude can be a stressful time and having vendors that lack thorough communication only adds to the stress. We promise that any communication will be prompt and in-depth, offering an structured outline of the process so that you know what to expect and when to expect it.
availabilty
Choosing us to help make your event unique is an honor. We offer a fully customizable service as far as color of lightbulbs and length of words and/or phrases. If you happen to be hosting a Mary Poppins watch party and want “supercalifragilisticexpialidocious” displayed in marquee letter lights- it’s all yours. We offer a custom price quote which includes delivery, set up and pick up to your venue.
Reservation and REntal Agreement
To reserve letters on your event date, a rental agreement is to be signed and a deposit is required. We recommend reserving your event date 2 to 3 months before your date. The deposit will amount the 50% of your estimated order value. We say “estimate” because we understand that the exact look you are going for can change over time, and we are more than willing to accommodate those changes within reason.
Planning
We will work with you and your venue or event coordinator to arrange a game plan for the day of event. We will keep you in the loop throughout the process, but we also understand the you probably aren't very interested in your inbox being flooded with emails about paperwork minutiae.
Final Payment.
We will request final payment 2-3 weeks out from your event date.
Day of your Event
We will deliver, set up and pick up the marquee letters all in accordance with your venue or planner.